Which concept describes a user not realizing something is wrong when the system provides a plausible answer with confidence?

Which concept describes a user not realizing something is wrong when the system provides a plausible answer with confidence?

• A. False Confidence
• B. Automation Bias
• C. Skill Atrophy
• D. Complacency

Answer: (A)

Automation bias is the tendency to rely on automated systems and treat their outputs as correct, especially when the system presents a plausible answer with clear confidence. This makes people less likely to scrutinize the result, so they may miss an error simply because the response feels convincing and the system seems certain. In the scenario described, the user’s failure to notice something wrong stems from trusting the system’s confident, plausible answer, which is the hallmark of automation bias. False confidence involves overestimating one’s own judgment or the system’s reliability, but it doesn’t specifically capture the reliance on automation in the face of an apparently correct outcome. Skill atrophy concerns losing skills from disuse, and complacency is a general attitude of routine safety that doesn’t explain the specific trust in automated outputs.

Automation bias is the tendency to rely on automated systems and treat their outputs as correct, especially when the system presents a plausible answer with clear confidence. This makes people less likely to scrutinize the result, so they may miss an error simply because the response feels convincing and the system seems certain. In the scenario described, the user’s failure to notice something wrong stems from trusting the system’s confident, plausible answer, which is the hallmark of automation bias. False confidence involves overestimating one’s own judgment or the system’s reliability, but it doesn’t specifically capture the reliance on automation in the face of an apparently correct outcome. Skill atrophy concerns losing skills from disuse, and complacency is a general attitude of routine safety that doesn’t explain the specific trust in automated outputs.